Frequently Asked Questions
Everything you need to know about our gourmet treats and delivery.
How are your food products packaged for shipping?
All items from The Melting Shack LTD are vacuum-sealed or placed in airtight containers and shipped in temperature-controlled packaging to ensure they arrive fresh and delicious.
Do you offer international shipping?
Currently, we only ship within the domestic region to maintain the quality and safety standards of our perishable goods. We are looking into international options for our non-perishable range soon.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
Are your products suitable for people with allergies?
While we offer gluten-free and nut-free options, all our products are prepared in a facility that handles wheat, nuts, dairy, and soy. Please check the specific ingredient list on each product page for details.
How long will my order take to arrive?
Standard shipping typically takes 2-3 business days. We also offer express overnight shipping at checkout for customers who want their treats as quickly as possible.
Can I track my delivery?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.