Returns & Exchanges
At The Melting Shack LTD, we strive for perfection in every bite, but due to the perishable nature of our food products, we can only offer returns or replacements for items that arrive damaged or incorrect. Please inspect your order upon delivery and contact us within 24 hours to resolve any issues.
Contact Support
Send an email to our support team within 24 hours of delivery including your order number and a brief explanation of the issue.
Provide Evidence
Attach clear photographs of the damaged packaging or the incorrect food items to help our quality control team verify your claim.
Verification Review
Our team will review your request within 48 hours to determine eligibility for a refund or a complimentary replacement shipment.
Receive Resolution
Once approved, we will either initiate a refund to your original payment method or dispatch a fresh replacement order at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing